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 McMachen Marine, Inc. is proud to announce their dealer certification with National Marine Manufacturers Association, NMMA Five Star Solutions. McMachen Marine, Inc. is the first dealership in Michigan to receive this certification.
NMMA requires a dealer to be proficient in all aspects of a boat dealership with special attention given to customer service and satisfaction. Integrity, respect, courtesy, honesty and professionalism are also required.
McMachen Marine, Inc. wants to provide you with a consistent, positive retail experience to every customer every time.
Guidelines we must follow are tools for continuous improvement and a process for meeting and exceeding customer needs.
This certification will change the way you view the entire boating industry!
| Marine Industry - Consumer Bill of Rights
Preamble
Our dealership subscribes to the Marine Industry Dealer Certification standards established to insure that your boating experience is as enjoyable as possible. This includes adhering to a Consumer Bill of Rights. Should we fail to live up to any of these commitments, please let us know so that we can address the matter immediately. Our goal is to enhance your boating experience by providing trained, friendly employees, quality products and reliable services.
You have the right to:
Sales:
The assistance of a capable and knowledgeable sales consultant.
Advertising and representations that are truthful and factual.
A written disclosure of all details associated with a purchase.
An explanation of the proper usage and operation of products.
Products properly prepared, inspected and tested before delivery.
The delivery of new products as scheduled.
An explanation of all maintenance requirements and schedules established for your product.
An explanation and written copies of warranties on all products and major components. Service: The explanation of maintenance/repair plans including estimated repair time and cost.
An itemized list of all charges (both warranty and retail) thorough explanation.
Prior approval of changes in repair costs or additonal charges should they occur.
Maintenance/repair work done right the first time by knowledable trained technicians.
Maintenance/repair work completed when promised.
Timely notice of changes in service delivery time if delays are experienced in repair completion.
Inspect any replaces/damaged components upon presentation of the invoice/work order. Operations: Fair, open and honest treatment without discrimination.
Respectful, professional and accurate responses to all your product questions and requests.
Privacy and confidentiality of customer records.
Voice any concerns, directly with our management team, if we fail to fulfill our commitments or meet your expectations. |
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| J.D. Power and Associates presented Chaparral with the Highest Customer Satisfaction Award for Small Runabouts in 2005. Chaparral has earned nine Boat of the Year Trophies, Twenty-Seven for product excellence, a 41 year track record and the experience pays off with the Ultimate Advantage in boating.
The attention to detail is not spared on any of Chaparral’s models. Plenty of storage, tons of room for you and your guests, awesome cockpit layouts and design, interiors that stand out with solid surface countertops, mood lighting and lots of head room. No matter what size you decide to purchase they are all big on style.
Check out the stainless hardware and the deeper, wider and longer hulls. 2007 Models in stock now for your convenience.
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(586) 469-0223
(586) 469-1646 Fax
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